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Great friendly people to work with. Especially Jennifer Coker. She answered all my questions promptly and explained things so even a simple minded 70 yr old like myself could understand. Great personality and very upbeat. NRL kept me and my wife updated on everything. A wonderful experience.
Joel H. 10/26/2022
I loved the personal service. Being an SBO, it was necessary for expansive documentation of which I was challenged to obtain in a brief timeframe. Everyone was so efficient while I was the one dragging the process on. Their patience, understanding and guidance gave me the confidence to continue when I felt overwhelmed to the point of giving up.
David A. 08/15/2022
My experiences with Cynthia Rock and every NRL Mortgage representative were excellent! They provided fast and professional responses to any questions during our home loan process. I would highly recommend Cynthia and the NRL Mortgage team to anyone looking for a home loan. They surpassed my past experiences with other mortgage companies. Highly, highly recommended! 5 out of 5 star service! Thank you Cynthia Rock and NRL Mortgage on behalf of the Hernandez Family!
Raul H. 11/28/2021
Cynthia Rock and her team at NRL were absolutely amazing! I came to them after a terrible experience with another lender. After waiting almost 4 months to close I decided to cut my losses, and I did what I should have done in the first place, go with Cynthia and NRL! Everything Cynthia and her team said they would do they did. I will use Cynthia and NRL for all my lending needs going forward, and will recommend them to anyone looking for a mortgage or ReFi. They truly are the 5 Star choice!
Matthew P. 10/18/2021
Cynthia, Jenifer, Felicia with NRL; Brian with Goosehead were awesome to work with. The process from beginning to end went smooth and everyone treated us great! Any and all questions I had were answered and both teams were just so pleasant to work with. We the Rubio Family will never be able to thank you enough for helping us with getting our new home. We love it and are beyond blessed. Thank you all so so much and May God Bless you all today and always.
Eddie R. 09/07/21
Cynthia and her team were a fantastic support to me during the buying process, which turned out to be more difficult than expected due to unusually competitive market trends. Cynthia and her team helped me make offers on several homes, and they were patient with me when the competitive market required me to make rush offers on Sunday afternoons in order to meet bidding deadlines. They made a stressful situation bearable, and they really helped me keep my bearings so that I didn't get in over my head, financially. In the end, I got exactly the home I wanted and it's exactly within my financial comfort zone. I'm very pleased.
Valerie W. 07/16/21
I appreciate all the hard work Cynthia did for us.
From the beginning she was upfront about what we needed to do. She always stayed in touch with us every step of the way. Very pleasant to work with even when things got stressful she made sure it would pay off at the end.
Thank you Cynthia!
The absolute best team of people I have ever met!!! Great communication skills from every member of the team. Clear easy to follow instructions. Easy team to work with as a first time home buyer we had alot of questions they were always willing to help. Highly highly highly recommend. I can't stress enough best team out there!! ❤❤❤❤
Joey F. 09/09/2020
Cynthia and her team were absolutely fantastic from day one until the day we closed! She was always and when I say always (She answered every single one of my phone calls) and answered my questions/concerns in an unreliable time frame! I WILL ABSOULTELY be telling and recommending Cynthia to all of my friends, family or anyone else that is looking for a new home! Thank you so much for the incredible experience we had with y'all and restoring our faith in mortgage companies and the whole home buying process!!!! From the McDaniel Family we are forever grateful to Cynthia and her team!!!!
Ty M. 07/10/2020
From the inital contact-this company made everything involving "trying to buy a new home" so easy! I jumped on my part and listed my exisiting property -it sold in 6 days- and the team at NRL Mortgage got busy with helping me get into my NEW HOME! I HIGHLY RECOMMEND THESE LADIES! THEY ARE THE BEST!
Tracy W 03/19/2023
I have been working with Cynthia and Sharla at NRL Mortgage for going on 8 years! Their Customer Service is Beyond GREAT!...and they do whatever it takes to help my clients. As a Realtor, I have sent them well over 100 new clients to them int he past 8 years...and they have taken such good care of them and me. They even follow up with my past clients and keep me informed. I highly recommend NRL Mortgage- The Rock Loan Team!!
Denise H 02/25/2023
I absolutely loved my home buying experience with the entire NRL team. The BEST experience I have had in the buying process. Their online platform gives the buyer so much transparency in regard to documents needed and when any forms are needing a signature, once these are uploaded into your file you receive an auto email alerting you about it. Communication was great with the team. They were always willing to answer my questions or concerns no matter what time of day. If you are in the market for a new home then don’t try anyone else until you give NRL the opportunity first. If I ever buy another home they will be my first call.
Matthew B. 01/05/2023
Cynthia Rock and team are very good in what they do in assisting and helping the home buyers to become homeowners. The Team presented themselves with professionalism, honesty and with integrity. The videos that are sent to the home buyers are an excellent tool because the videos let the homebuyer know the status of the loan process. The communicative of the emails sent our are on point with great timing. I enjoyed working with NRL, Cynthia Rock and team.
Charlene W. 11/27/2022
Customer services and caring for your concerns. Always calling and very helpful and working with you. Not giving up on you. Most of all just showing you they care about you and your family of getting what you what you need. Thank you All And Can't say enough of how much you Brought about a Big Blessing into my life. Thanks for your hard work in helping me and my kids. God Bless all of y'all.
Joe G 04/22/2022
The service was terrific. There was clear communication throughout the process. Cynthia never panicked and was delightful, even when my husband and I were uncertain about how our builders closing delays would affect the process. Cynthia worked with us throughout a ten-month building process until closing. Our closing went so smooth because NRL completed everything needed to ensure that our day was a success. I have given her name and contact information to multiple colleagues. Thank you
Lela A. 11/09/21
Cynthia Rock and her group were most helpful and attentive to our needs and concerns. She was able to answer all of our questions in a timely manner and was very helpful in enabling us to provide the needed documents and information for loan approval. Having retired from Mobil Oil Corp., we have had occasion to move many times and this has by far been the most efficient and seamless process we have ever experienced. Thanks again for all your help and we look forward to our new home in Whitehouse, Texas.
Vance Poe 07/17/21
Cynthia Rock helped me from getting pre-approved for a home loan to making me a first time home owner! Being a single mother at the age of 40, I never thought I could do it alone and never thought it would be so easy, but with Cynthia's help, I am now a First Time Home Owner! Thank you Cynthia & NRL for all your hard work in making this dream come true!
Amy H. 12/20/2020
The entire Cynthia Rock team at NRL were prompt, courteous, professional, and seemed genuinely interested in working the best deal for MY Situation (as opposed to making the most money for their company.) I would highly recommend them to anyone looking to purchase or refinance a home.
Juanda T. 12/13/2020
NRL has the most amazing staff. They have been informative throughout the entire process making a very delightful experience. They are very responsive to all questions, dependable and reliable in accomplishing any task at hand and with the upmost and honest professionalism. I would recommend the Cynthia Rock Team to all my friends and family.
Pamela C. 01/10/2021
Cynthia was amazing she was very helpful and explained everything to us step by step kept us informed,updated and noticed us when there was any changes it was an honor working with her and I will definitely tell family and friends she is a go to person for a new home thank you and the rest of the nrl team for all the help and getting us in a new home
Tarence C. 10/27/2020
I liked how efficient and timely Cynthia was at sending documents as well as keeping us on task about signing them and returning the documents. NRL sought out other professionals to assure our closing documents were completed by the deadline while working with our hectic work schedules and family life. Best mortgage company experience to date!! Andrea L 08/09/2020
Wow first off very professional and well experienced. Really knows her stuff. Always attentive to what we needed and any questions that we had. Her and her team did everything they could to get me into a house and they did. Even through this whole pandemic and other obstacles we faced they stuck right there with. Highly recommend Cynthia. God bless her and her team.
John C. 07/02/2020
Cynthia and her colleagues were heaven sent! They helped us so much with all our millions of questions- we are first time home buyers. They made everything so simple and were ALWAYS so helpful, understanding and BEYOND patient. They were always available to answer any questions we had at EVERY point of this long stressful process. They gave me peace of mind more times than I can count! There aren’t enough words to describe the amazing-ness of this staff!! Courtney K. 05/05/2020
I had a great experience buying my second home everything went smooth and easy! I highly recommend using Cynthia for your lender. My realtor Julie Patton was the best and always answered my questions quickly and helped me through the whole process! Thank you all for helping me get my dream home!
Mason M. 05/18/2020
when getting a V A loan.....keeping everyone including the agent informed is very important to the whole process.....and that was done by Cynthia Rock at all times......gathering all the information that was needed by the V A....was not a easy thing to do......Cynthia made the whole process as simple as could be......
John B. 04/17/2020